Shipping policy

SHIPPING POLICY

Last updated: September 27, 2026

Thank you for choosing Pearl Chen Studios.

Our shawls are handmade in small batches and shipped internationally.

PROCESSING TIME

Most orders are processed within 1–3 business days after payment is confirmed.

Because our products are handmade and produced in small batches, some orders may require additional processing time.

If additional time is required, we will contact you using the email address provided with your order.

SHIPPING TIME

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Typical delivery times are approximately:

United States: 5–10 business days
United Kingdom: 5–10 business days
European Union: 5–10 business days
Other international destinations: 7–20 business days

These delivery times are estimates only and are not guaranteed.

Delivery may take longer during holidays, peak shopping periods, customs processing, severe weather, transportation disruptions, or other circumstances outside our control.

TRACKING

Where available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

CUSTOMS AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Pearl Chen Studios does not control customs procedures or the amount of any duties or taxes charged by the destination country.

CUSTOMS DELAYS

Customs processing times vary by country and are outside our control.

A package may be delayed while being processed by customs.

Please contact your local customs authority if your tracking information indicates that your package is being held by customs.

INCORRECT SHIPPING ADDRESS

Please carefully check your shipping address before completing your order.

If an order has not yet been shipped and you notice an error in your address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Pearl Chen Studios is not responsible for packages that cannot be delivered because an incorrect or incomplete address was provided by the customer.

LOST OR DAMAGED PACKAGES

If your package appears to have been lost or arrives damaged, please contact us as soon as possible with your order number and relevant photos or tracking information.

We will review the situation and work with the shipping carrier where appropriate.

CONTACT

For shipping questions, please contact:

Email: service@pearlchenstudios.com

Pearl Chen Studios